RELAXA S9A 8-Point Massage Chair with Zero Gravity - Beige

Important: Any individual with a medical condition, physical injury, or who is under a doctor's care should consult a medical professional before using a massaging device designed for home use.

Features:

• Zero-Gravity: Designed to minimize stress on the lower back caused by traditional seating.
• Wireless Bluetooth Speaker: Connect to your phone and enjoy massage sessions accompanied by your favorite music.
• Warm Waist Function: Provides soothing warmth to the lower back area.
• Door Width Confirmation: Please contact customer service before purchase to confirm the required door width.

Specifications:

• Bluetooth Connection: Yes
• Weight Capacity: 150kg
• Maximum Recline Angle: Approximately 155 degrees
• Upright Dimensions: 148cm x 75cm x 110cm
• N.W.: 60kg
  
• G.W.: 70kg
• Package Dimensions: 132cm x 75cm x 110cm
  

Package Content:

• 1 x Electric massage chair

Please note that due to lighting and screen differences, the product color may vary slightly from what is shown. Minor variations between the displayed and actual product may also occur.

At OZ Save, we strive to provide convenient and cost-effective shipping options for our customers. Please review our shipping terms and conditions below.

1. Order Processing Time

• Orders are processed within 1 business day after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• A confirmation email with tracking details will be sent once your order has been shipped.

2. Shipping Rates

• Free delivery is available to Sydney / Melbourne / Brisbane metropolitan areas.
• For other locations, we offer affordable freight options. A shipping quote will be provided at checkout.

3. Shipping Methods & Carriers

• Free Delivery: Handled by our in-house delivery team. Our drivers will contact you 1-2 days prior to confirm the delivery date and time.
• Interstate & Regional Delivery: We use trusted carriers such as Hunter Express, Allied Express, or TNT for timely delivery.

4. Estimated Delivery Time

• Free Delivery: 3-5 business days after processing.
• Interstate Delivery: 5-7 business days after processing.
• Discounted Freight Areas:
  
  • Central Coast, Newcastle, Wollongong, Sunshine Coast, Gold Coast: 7-10 business days
  • Geelong, Mornington, Byron Bay: 7-10 business days
• Peak Season Delays: During high-demand periods, such as holiday seasons and major sales events, deliveries may take longer due to increased order volumes.

5. Custom-Made & Special-Order Items

• Some items on our website are custom-made or special-order products, which require additional production time before shipping.
• The estimated arrival time (ETA) is clearly stated on the product listing page.
• In most cases, delivery within the provided ETA is guaranteed. However, unforeseen delays due to production, shipping logistics, or customs clearance may occasionally occur.
• Customers will be notified if any significant delays arise.

6. Inventory Inaccuracies & Resolutions

• Due to rapid stock movement, especially during peak seasons, occasional system discrepancies may occur, leading to inventory inaccuracies.
• If an item becomes unavailable after purchase, we will offer an alternative product or a full refund.
• We encourage customers to contact us first for a resolution, as some may request chargebacks before we have the opportunity to address the issue. Our team is committed to resolving such cases fairly and efficiently.

7. Delivery Terms

• Ground Floor Delivery Only: Orders are delivered to the front door or garage at ground level.
• Stairs or Indoor Delivery: Additional charges apply. Please contact us before placing your order.
• Heavy/Large Items: An able-bodied person is required to assist with unloading.
• Missed Delivery: If no one is home, you may:
  
  • Authorize us to leave the order at the front door or garage.
  • Reschedule delivery (additional fees and delays may apply).

8. Installation Services

• Most products require assembly and come with DIY instructions.
• Installation services are available upon request (fees apply).
• Customers must provide a parking space for the installation team. If parking is unavailable, additional charges will apply.

9. Add-On Services (Fees Apply)

• Moving goods indoors or upstairs
• Specific delivery time requests
• Two-person delivery service
• Installation services

For any special requests or additional services, contact us for a customized quote.

At Oz Save, we aim for customers to shop confidently. That’s why we provide a 30-day risk-free pickup & return policy for easy, stress-free returns.

How It Works

• Free pickups are available in areas covered by our free delivery service.

• Outside those areas? No worries — we offer a low-cost return shipping option to make it easy and affordable.

• Once we receive and inspect your item, you'll get a full refund to your original payment method — no hidden fees, no restocking charges.

Return Eligibility

• The item is unused, in its original condition, and includes all original packaging and accessories.

• You provide proof of purchase (order confirmation or receipt).

• The item was purchased directly from ozsave.com.au.

Exceptions

• Customised or personalised items are not eligible for return.
• Items that are used, damaged, or altered after delivery may not qualify for a refund.

How to Request a Return

• Get in Touch – Email our team at customerservice@ozsave.com.au or call 1300 809 911.

• Organise Pickup or Shipping – We’ll arrange a free pickup if you're in a covered area, or provide a budget-friendly shipping option if not.
• Refund Process – Once we receive and inspect your item, we’ll process your refund within 3 business days.

We appreciate your trust in Oz Save and look forward to serving you!

At OZ Save, we are committed to providing high-quality products designed for durability and long-term enjoyment. To give our customers peace of mind, we offer a 12-month limited warranty across all product categories.

This warranty covers defects in materials and workmanship under normal residential use, ensuring our customers receive products that meet high-performance and reliability standards.

1. Warranty Coverage

The warranty covers:

✔ Manufacturing defects in materials or workmanship.
✔ Structural failures, such as broken frames or welded joints.
✔ Electrical or mechanical failures due to defects.
✔ Material deterioration that is not caused by normal wear and tear.

2. Exclusions & Limitations

This warranty does not cover:

✖ General wear and tear – including surface scratches, dents, fabric fading, or discoloration from prolonged sun or moisture exposure.
✖ Accidental damage, misuse, or neglect – including improper assembly, overloading, impacts, or failure to follow usage guidelines.
✖ Environmental and weather-related damage – including extreme temperatures, excessive humidity, UV degradation, rust, mold, or mildew.
✖ Consumable parts and accessories – including, but not limited to, pool table felt/cloth, batteries, rubber grips, seat cushions, and charging cables (unless faulty upon delivery).
✖ Unauthorized modifications or repairs – tampering, alterations, or use of non-original parts will void the warranty.
✖ Commercial or rental use – unless explicitly stated, the warranty applies only to residential use.
✖ Free bonus accessories – any complimentary items included with the main product are not covered.

3. Extended Warranty Options

For select products, OZ Save offers Extended Warranty Plans for additional coverage beyond the standard 12 months.

Extended Warranty Benefits:

✅ Longer Coverage: Extend protection for 1, 2, or 3 years beyond the standard warranty.
✅ Comprehensive Protection: May include repairs, replacements, and services not covered under the standard warranty.
✅ Convenience: Simplified claims process with priority support.

Terms & Conditions:

• Availability: Extended Warranty Plans must be purchased at checkout or within 30 days of purchase.
• Pricing: Cost varies based on product type and coverage duration. Activation: Coverage begins immediately after the standard 12-month warranty expires.
• Transferability: Extended Warranty Plans are non-transferable and apply only to the original purchaser.

4. How to Purchase an Extended Warranty

To add an Extended Warranty Plan:

🛒 At Purchase: Select the Extended Warranty option during checkout on our website.
📞 Post-Purchase: Contact our customer service team within 30 days of purchase to inquire about adding coverage.

5. Warranty Claim Process

Step 1: Initiate a Claim

If you experience an issue covered under warranty, please contact us at customerservice@ozsave.com.au or 1300 809 911 with the following:

📌 Proof of purchase (order number, receipt, or invoice).
📌 Detailed description of the issue and when it occurred.
📌 Photo or video evidence clearly showing the defect.

Step 2: Warranty Assessment

Our team will review your claim and may request additional details if necessary.

Step 3: Resolution Options

If the claim is approved, OZ Save may, at its sole discretion, provide:

🔹 Replacement parts – If the defect affects a specific component (e.g., table leg, scooter battery), a replacement part will be sent.
🔹 Full product replacement – If the defect is significant and cannot be repaired, a replacement unit may be issued.
🔹 Refund (where applicable) – If a replacement is not feasible, a refund may be offered according to our refund policy.

6. Additional Terms & Conditions

If the original product is discontinued, we may replace it with a comparable product of equal value.
Customers may be responsible for return shipping costs if the claim is not due to a manufacturing defect.
Warranty claims must be made within 12 months from the purchase date. This warranty is non-transferable and applies only to the original purchaser.

7. Australian Consumer Law Compliance

This warranty is provided in addition to your rights under Australian Consumer Law (ACL).

Under ACL:

✔ Consumers are entitled to a replacement or refund for a product that has a major failure.
✔ Consumers are entitled to repair or replacement if a product does not meet acceptable quality standards, provided the failure is not considered major.

For more information about your consumer rights, please visit the Australian Competition Consumer Commission (ACCC) website at www.accc.gov.au

8. Customer Support

If you have any questions or need assistance, please contact us:

📧 Email: customerservice@ozsave.com.au

We appreciate your trust in OZ Save and are committed to ensuring your satisfaction.