Shipping policy

At OZ Save, we are committed to providing accessible and economical shipping options for all customers. Please review the shipping terms and conditions outlined below.

1. Order Processing Time
   • Orders are typically processed within 1 to 3 business days after payment confirmation.
   • Orders placed on weekends or public holidays are processed the following business day.
   • Once your order is processed and shipped, a confirmation email will be sent.
2. Shipping Rates
   • Free delivery is available for Sydney and Melbourne metropolitan areas.
   • For other regions, we provide affordable freight options with a shipping quote available during checkout.
3. Shipping Method & Carrier
   • Free delivery is handled by our in-house delivery team, who will reach out 1 to 2 days prior to arrival via phone or SMS to confirm the delivery date and time.
   • For interstate shipping, we partner with trusted carriers like Hunter Express, Allied Express, and TNT to ensure timely delivery.
4. Estimated Delivery Time
   • Free delivery:Generally arrives within 5-10 business days, depending on location.
   • Interstate delivery:Usually completed within 7-14 business days after processing.
   • For select regions, we offer discounted shipping with estimated delivery as follows:
     • Central Coast, Newcastle, Wollongong, Blue Mtns: 7-14 days
     • Geelong, Mornington: 7-21 days
   • Please note that unforeseen factors, such as weather or carrier delays, may affect delivery times.
5. Delivery Details
   • Standard delivery is to the front door or garage at the ground floor level only.
   • Moving items indoors or to upper floors will incur additional charges, and customers should arrange this service with us before purchase.
   • Due to the weight and size of some items, an able-bodied person should be present to assist with unloading.
   • If no one is available at delivery, you may authorize us to leave items at the front door or garage, or request a new delivery time (rescheduling may result in delays).
6. Installation Services
   • Most products require self-assembly, allowing you to enjoy a DIY experience. For installation services, contact us directly—fees will apply.
   • A parking space must be provided for our installation team. Additional charges will apply if parking is unavailable.
7. Add-on Services
   • Moving items indoors or upstairs: Charges vary (contact us for a quote).
   • Specific delivery timing: Charges vary (contact us for a quote).
   • Two-person delivery: Charges vary (contact us for a quote).
   • Installation assistance: Charges vary (contact us for a quote).