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Warranty Policy

At OZ SAVE, we are committed to providing high-quality products designed for durability and long-term enjoyment. To give our customers peace of mind, we now offer up to 5 years’ warranty on selected products, depending on the product category and warranty plan chosen.

Our standard warranty remains at 12 months across all product categories, with the option to purchase Extended Warranty Plans of up to 5 years for qualifying items.

1.This warranty covers:

  • Manufacturing defects in materials or workmanship.
  • Structural failures, such as breakage of frames or welded joints.
  • Electrical or mechanical component failures due to defects.
  • Deterioration of materials not resulting from normal wear and tear.

2. Exclusions & Limitations

This warranty does not cover:

  • General wear and tear – including surface scratches, dents, fabric fading, or discoloration due to prolonged exposure to sunlight or moisture
  • Accidental damage, misuse, or neglect – including improper assembly, overloading, impacts, or failure to follow usage guidelines.
  • Environmental and weather-related damage – including exposure to extreme temperatures, excessive humidity, UV degradation, rust, mold, or mildew.
  • Consumable parts and accessories – including but not limited to pool table felt/cloth, batteries, rubber grips, seat cushions, and charging cables, unless faulty at the time of delivery.
  • Unauthorized modifications or repairs – any tampering, alterations, or use of non-original parts will void the warranty.
  • Commercial or rental use – unless explicitly stated, this warranty applies solely to residential use.
  • Free bonus accessories – any complimentary items provided with the main product are not covered under this warranty.

3. Extended Warranty Options – Now Up to 5 Years

For select products, OZ SAVE offers Extended Warranty Plans for purchase, providing additional coverage up to a total of 5 years. These plans are designed to offer long-term protection and peace of mind.

Extended Warranty Benefits:

  • Additional Coverage Duration: Extend your warranty for up to 4 additional years beyond the standard 12-month warranty.
  • Comprehensive Protection: Coverage may include repairs, replacements, and other services not included in the standard warranty.
  • Convenience: Simplified claims process with direct access to our customer support team.

Terms and Conditions:

  • Availability: Extended Warranty Plans are available for purchase at the time of product purchase or within 30 days thereafter.
  • Pricing: The cost of the Extended Warranty Plan varies depending on the product and the selected coverage period (1 to 4 additional years).
  • Activation: Coverage under the Extended Warranty Plan begins immediately after the expiration of the standard 12-month warranty.
  • Transferability: Extended Warranty Plans are typically non-transferable and apply only to the original purchaser.

4. How to Purchase an Extended Warranty

To add an Extended Warranty Plan to your purchase:

  • At Purchase: Select the Extended Warranty option during checkout on our website.
  • Post-Purchase: Contact our customer service team within 30 days of purchase to inquire about adding an Extended Warranty Plan.

5. Warranty Claim Process

If you encounter an issue covered under warranty, please follow these steps:

Step 1: Submit a Warranty Claim
Contact our customer service team at customerservice@ozsave.com.au or 1300 809 911 with:

  • Proof of purchase (order number, receipt, or invoice).
  • A detailed description of the issue, including how and when it occurred.
  • Photographic or video evidence clearly showing the defect.

Step 2: Warranty Assessment
Our team will review your claim and may request additional details if needed.

Step 3: Resolution Options
If the claim is approved, OZ SAVE may, at its sole discretion, offer:

  • Replacement of defective parts.
  • Full product replacement.
  • Refund (where applicable), in line with our refund policy.

6. Additional Terms & Conditions

  • If the original product is discontinued, we may replace it with a comparable product of equal value.
  • Customers may be responsible for return shipping costs if the issue is not due to a manufacturing defect.
  • Warranty claims must be made within the active warranty period (up to 5 years, depending on the product and plan purchased).
  • This warranty is non-transferable and applies only to the original purchaser.

7. Australian Consumer Law Compliance

This warranty operates in addition to your rights under Australian Consumer Law (ACL). Under the ACL:

  • Consumers are entitled to a replacement or refund for a product that has a major failure.
  • Consumers are entitled to repair or replacement if a product fails to meet acceptable quality standards and the failure is not classified as major.

For more information, visit the Australian Competition & Consumer Commission (ACCC)website.

8. Customer Support

📧 Email: customerservice@ozsave.com.au

📞 Phone: 1300 809 911

We appreciate your trust in OZ SAVE and are committed to supporting you throughout the lifespan of your product.