Refund policy

Return, Refund and Exchange Policy

  1. Returns for Faulty or Damaged Goods
    If an item is faulty or damaged, you may be eligible for a full refund or exchange, provided these conditions are met:
    • The item has a manufacturing defect that is not due to misuse.
    • The item was inaccurately described.
  2. Change of Mind Returns
    We aim to make online shopping hassle-free. If you wish to return an item after purchase, we can process a refund or exchange if:
    • The return request is made within 7 days of receiving the order.
    • The item is returned at your expense in a resalable, undamaged condition.
    • The item is returned in its original packaging. A 5% repacking fee may apply if packaging is missing.

If you’re unable to return the item, we offer a collection service for a 10% fee. For items that show signs of use, damage, or wear, a depreciation fee (minimum 5%) may apply based on our technician's assessment. Inspection will be completed within 7 days of receiving the item.

Refund Process

  • Refunds are processed through the original payment method.
  • The time for the refund to appear in your account depends on your bank’s processing timeline.
  • Non-Returnable and Non-Refundable Items
    The following items are not eligible for return or refund:
    • Factory seconds or on-display items (unless defective).
    • Custom orders made or tailored specifically for you.
    • Gift cards, vouchers, or store credits.
    • Consumable parts (e.g., cue tips, ping pong balls), unless defective.
    • Items that have been used, damaged, or altered after receipt.
    • tems damaged during improper self-installation, including broken slates or worn screws.
  • Exchange Policy
    • Items can be exchanged for another product of equal or lesser value within 7 days of purchase, provided they are in original, unused, and resalable condition with all packaging and tags intact.
    • For exchanges to a higher-priced item, the price difference must be paid. If exchanging for a lower-priced item, we will refund the difference.
  • Items Not Eligible for Exchange
    • On-display or factory-second items cannot be exchanged.
    • Items that are used, damaged, missing parts, or lacking original packaging are not eligible for exchange.
  • Exchange Process
    To request an exchange, please reach out to our Customer Service team at customerservice@ozsave.com.au with your order details. They will assist you with the exchange process and arrange return shipping if necessary (additional fees may apply).